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Click to view gbertram's profile Newbie 6 posts since
Mar 8, 2007

Apr 13, 2008 9:17 PM

China - the good, the bad, and the ugly

China - the good, the bad, and the ugly
Click to view info's profile Supervisor 32 posts since
Mar 8, 2007
2. Mar 8, 2007 10:20 PM in response to: gbertram
RE: China - the good, the bad, and the ugly
George, looks like it's just you and me here this morning!:-) Regarding China - I have not sourced parts there myself but our shop does a LOT of 'fix it' work on parts originally sourced from China. I'm not dissing all Chinese parts as 'bad'. I find, from my customers'' comments, that much depends on the volume of parts you are needing and, most important, the production quality of the shop you're sourcing (it's a long way to go to return stuff:-). One of our customers constantly has to send his machined parts to us to be 'fixed' but figures that the cost differential is still worth it. Other buyers, particularly those who are sourcing less than 1000 parts per order, find it's not worth the problems in terms of lead time, quality, etc as it often ends up costing them more in terms of time and trouble, in the end. Like I said, for most of my customers volume seems to be the determinant.

It will be interesting to see what other buyers have to say on the subject.
Click to view jamesjin's profile Newbie 3 posts since
Mar 8, 2007
3. Mar 20, 2007 1:01 PM in response to: gbertram
RE: China - the good, the bad, and the ugly
There is no simple right or wrong answers on this topic. The challenges are obviously there no matter sourcing from or marketing into a foreign country as remote as China. However, with cost savings in double or even three digits percentage wise for certain commodities, it is surely worth of the effort to many companies.

Just like the case you are trying to hire someone, the good old way may be to find the candate through your network. It would be nice if you know someone who is currently using a supplier with satisfaction and willing to make the recommendation. The rating system on MFG.com serves similar purpose as alternatives.

Among all things important and learned through low cost country sourcing, perhaps it would have to come down to three things, i.e. communication, communication, and communication.

1. Initial communication
Write an email to explain your objectives and set up a time to call with clear agenda. Take advantage of phone conversations to fully probe all issues interested and make assessment of the comfort level in terms of language, attitude, and personality. Without the chance of face to face meeting, you have to utilize telephone to find out if it is the right person or organization that you would feel comfortable dealing with in long term.

2. Ongoing communication
Besides ongoing email communication, try to set up periodical conference calls. This is tough due to language and time difference. However, this is the only way to avoid various misunderstandings due to lanugage challenges and cultural differences. For ongoing projects, set up at least a weekly conference call though sometimes there is not much urgent matter to cover. Verbal and interactive communication places great importance in international project management and helps building relationship which is a key to business in China or almost everywhere.

3. Writen commuincation
It is always helpful and a good way for house keeping to track things in writing, i.e. writen agenda sent before conference calls, meeting minutes afterwards, project tracker updates if multiple projects involved. For technical matter, ftp sites could be helpful for consolidating all latest documents at a single place for access and download.

It may sounds a bit awkward that a "buyer" has to be so proactive in the process management normally you would not do in your domestic sourcing. However, this is the best "trick" in low cost country sourcing. The alternative could be using a middle parties, e.g. trading house, sourcing office, or a manufacturer's rep which spend most of their effort in the above value added processes to make projects successful for an award through commission or makeup. Hope it helps.

Click to view sburns's profile Newbie 8 posts since
Mar 16, 2007
4. Mar 28, 2007 12:36 PM in response to: gbertram
RE: China - the good, the bad, and the ugly
For every part we have seen going out to China, India, Brazil and so on we have seen another coming back the other way in the last year or so. There have certainly been success stories in LCCS but there have also been a lot of failures, as James says it takes a very proactive buyer to make a success of a LCCS venture.

Furthermore the competition of low labour costs in places like China have forced domestic manufacturers is invest in automation and improved quality such that the cost advantages have narrowed over recent years, domestic does not have to match overseas it just has to be close enough to not make the hassles worthwhile. I think a part of the strong US market performance over the last 10+yrs has been the improvement in domestic productivity as a result of low cost country competition.

In answer to what makes a LCCS venture succesful, communication yes, but also feet on the ground, if they are not your feet then they had better be some-one elses who you can trust to look after your interests. If there is to be a quality problem make sure it is spottted at the manufacturers factory gate not yours.
Click to view aj's profile MFGxMaster 65 posts since
Mar 8, 2007
5. Mar 28, 2007 11:01 PM in response to: gbertram
RE: China - the good, the bad, and the ugly
Anytime an over dramatic, one-sided argument is made for anything, one has to question the rationale or motivations behind it. Most always, the truth is most accurately described with balance - outsourcing is no exception. Check out this article from Modern Plastics ... it's balance calls it like it is on both sides:

http://www.modplas.com/inc/mparticle.php?section=modernexec&thefilename=modernexec03012007_01
Click to view samgujjar's profile Newbie 2 posts since
Mar 29, 2007
6. Mar 29, 2007 4:31 AM in response to: gbertram
RE: China - the good, the bad, and the ugly
Hi this is Sam from Mimasu Engineering Inc. yes, it is always a tricky situation to source from India, china or somewhere else. I have been doing buying , manufaturing from India since 1995 and it is always a battle to get the parts RIGHT the first time...not easy. Constant communications, dealing with the local culture, customs, way of doing businesss compare to western society, to make sure the sample and production quality is the same (many cases not..) lot to watch out. I am based here in Suwanee, GA USA and my client feels comfortable to do business with me rather then doing directly ude to above said reasons. We have our own team of people who checks the quality of the parts before putting on the plane or a boat. For rough forgings, castings, it does make sense due to price but I would highly recomand to keep the final machinig here if yoy can do it and afford it.
Let me know if I can be any further help to source parts from India. Good Luck.
Regards,
Sam Gujjar
Click to view rcote's profile Newbie 5 posts since
Mar 29, 2007
7. Mar 29, 2007 4:33 AM in response to: gbertram
RE: China - the good, the bad, and the ugly
If you are new at dealing with off shore suppliers I would definitely expect to a have a full time team at your suppliers locale 24/7 (tooling eng's, project manager). As through personal experience time lines can be an issue if first time tooling sourcing is left unattended. Also there are alot of dynamics in play ie: time zone differences, language, quality assumptions, engineering change communication problems etc..
Click to view greg.brand's profile Newbie 5 posts since
Mar 29, 2007
8. Mar 29, 2007 8:05 AM in response to: gbertram
RE: China - the good, the bad, and the ugly
I've come to believe the two guys above, Sam at Mimasu and James, have identified a key point in the success of off shore sourcing with their emphasis on communication and diligence. I just awarded my first job thru mfg.com, it is off shore and coincidentally it happens to be Mimasu. I am much more comfortable working with someone on this side of the ocean and letting him handle the other side and even with that Sam and I spent several hours pouring over details to make sure we have complete understanding. I'm confident that our work will be a success.

I have another job coming up for award soon. I rec'd several quotes from China but only one of them told me of another US company they are currently supplying to. As James stated above that is certainly a good thing to know, I talked with the Buyer at that company and he gave them a good recommendation. He said they did have some problems initially but he was emphatic that the problems were simply due to communication errors and cautioned me on it. Looks like we may be getting some good advice in this forum
Click to view paulxue99's profile Newbie 1 posts since
Mar 29, 2007
9. Mar 29, 2007 5:29 PM in response to: gbertram
RE: China - the good, the bad, and the ugly
a)It is the job of purchasing manager.

b)Please do not just want low price.

c)Trouble and quality problem will cost most of your time and your money for oversea purchasing.

d)Take more time to audit suppliers. Never in a hurry.

e)Test very step--- sample,service,engineer,shipping etc.

If you can remember the above things, I think you can find good supplier in China.
Click to view wcpezza's profile Newbie 8 posts since
Mar 30, 2007
10. Mar 30, 2007 1:25 AM in response to: gbertram
RE: China - the good, the bad, and the ugly
Anita is correct - volume is key.

But, I also have found that companies that operate inefficiently, to begin with, are more likely to see overseas sourcing as a good option.

I always urge my clients to examine their processes - often they could be doing much more with less right here in the US. Big companies like IBM are way overstaffed and low labor, of course, looks great. You will find that interest in outsourcing diminishes as you get to leaner, smaller companies.

If they got efficient, they would see little or no savings. I did a cost analysis, for a NY manufacturer 10 years ago for sending a welded unit to Asia. After factoring in shipping and warehousing (needed to protect delivery commitments) I couldn't come up with a savings even if their labor was zero!

Needless to say they sent the job to Asia anyway. But, two years ago they brought their manufacturing back to Upstate NY. The CEO said that after they factored in shipping, warehousing, delivery and quality problems, it was actually costing them to keep the operation overseas ( I love being right!).

Another thing to consider is your design - an experienced design engineer, with a manufacturing background, will design your parts and product to require minimum labor. Designs from China are usually, high labor required ( Remember, they sell labor hours). I also, have had plenty of work, fixing China's & India's designs - they are a reflection of their inefficient US benefactors.

The Chinese and Indian engineers are smart and talented like anyone else. But if you take a detailed look at the advantages of going overseas and compare to the advantages of efficient design & manufacturing, efficiency wins hands-down almost every time.
Click to view tlemler's profile Newbie 5 posts since
Mar 30, 2007
11. Mar 30, 2007 1:36 AM in response to: gbertram
RE: China - the good, the bad, and the ugly
Why is it so bad to just keep things on US soil????????
Click to view poseym's profile Newbie 8 posts since
Mar 30, 2007
12. Mar 30, 2007 2:59 AM in response to: gbertram
RE: China - the good, the bad, and the ugly
I've been sourcing parts and assemblies from Asia since early 1980's.
Communication is a major key. IF everyone fully understands what is expected and what guidelines are to be used you cannot fail. It helps to learn the language, not mandatory. it helps to tour the factory, see the "briks and mortar" and as well unserstand the folks you will be working with.
Team atmosphere is important, spend time getting to set up relation ships, and know your counterpart.
Click to view info's profile Supervisor 32 posts since
Mar 8, 2007
13. Mar 30, 2007 5:29 AM in response to: gbertram
RE: China - the good, the bad, and the ugly
don't think it's reasonable to expect to keep all US business on US soil - the market is now truly global and we certainly take great advantage of it as consumers. The question now is how savvy manufacturing buyers and sellers can make the marketplace work to their advantage. Bear Boring is a small, custom shop so we don't waste our time competing with behemoth suppliers of any nationality. We focus on our niche market and we focus on delivering what others may not be able to, which is exceptional service to the small and middle-range buyer. This is not to toot our own horn, it is merely an example of how a small shop can survive and flourish in a marketplace that can be perceived as hostile to the small supplier.

For larger companies, I agree that lean management is key to avoiding the possible pitfalls of willy-nilly offshore sourcing. While a considerable amount of outsourcing may be necessary I suspect that some of it may be due to inefficiency, as was mentioned in an earlier post.

We could debate the good v. bad of the 'ethical' philosophy of sourcing offshore but the myth of much being totally made in America is just that - a myth. My Road King is 'made in America' (and some Harley riders take great pride in saying that ) but if you take it apart the actual components that are made here (not just fabricated or assembled - MADE, from raw material to finish) in US can fit in a shopping bag. I don't know if I could afford a Road King if the entire bike, from wiring harness to rubber gaskets, was all made in the US! What American worker would accept the type of wages that would allow both necessities and luxuries to be priced affordably.


Right now the buying market is all over the place. I think, as we become evermore accustomed to the global marketplace, buyers will begin to source their requirements from a truly educated position. It's up to the suppliers, both US and offshore, to make sure they are keeping their services apace, to be able to fill those requirements!

Click to view sburns's profile Newbie 8 posts since
Mar 16, 2007
14. Mar 31, 2007 1:51 AM in response to: gbertram
RE: China - the good, the bad, and the ugly
Well put Anita and we are seeing evidence of this already as the more savvy buyers are making better informed judgements as to what to source domestically and what to source from LCCS. China and other LCCS will certainly play there part for volume buyers with the time and energy to closely manage the supply chain in the way that James outlined earlier. But experience is showing that it is not the solution for all cost reduction efforts and quality/reliability varies from country to country.
Has anyone had experience to support the idea that India or Brazil can prove to be more reliable sources from the quality, ontime delivery or protection of IP point of view?
Sounds like I know where to come for my Harley now.
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