MFGx Blog : April 2008

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Are you a small manufacturer with limited Web resources or knowledge? Are you a shop with a product line? Do you want to test the e-commerce waters but not sure how or where to start?





Take a look at Web Store by Amazon.

For $59.99 (U.S.) per month + 7% commission, you get an easy to set-up, fully functional online sales channel. That includes credit card processing, fraud protection, and search engine optimization. And - maybe best of all - you don't have to mess with maintenance or support of the server: Amazon handles it all.

And, if you add Amazon products to your products, you can earn "referral fees" from Amazon to offset your costs.

Not a bad deal.

Sure, you can use eBay. That's a fine way to go. But if you want to enable your own Web site with this functionality without the time and effort, give Amazon a shout.

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Last week, Manpower released results from its annual 10 Hardest Jobs To Fill Survey. The results, while not surprising, are anything but encouraging for U.S. manufacturing concerns.

The top 3 are Engineers, Machinists and Skilled Labor. Here's the whole list, and it can be argued that the manufacturing supply chain is, uh ... well-represented beyond the top spots:

  1. Engineers
  2. Machinists/Machine Operators (10)*
  3. Skilled Trades
  4. Technicians (4)*
  5. Sales Representatives (1)*
  6. Accounting & Finance Staff (8)*
  7. Mechanics (3)*
  8. Laborers (9)*
  9. IT Staff
  10. Production Operators
  11. (* Rank in 2007 Top 10 Hardest Jobs to Fill)

Manpower surveyed 2,000 employers for this year's version, its third.

U.S. Machining and manufacturing professionals have seen this for years - the confluence of cultural and educational shifts that have focused our emerging workforce away from these specific skill sets, once so valued and coveted.

From the Manpower press release:

"While job categories have shifted on the list, it is clear all companies must have a plan for transitioning from baby boomers to younger generations," said Melanie Holmes, Vice President, World of Work Solutions for Manpower North America. "It is essential for companies to find a balance where they are attracting and retaining aging workers while still developing innovative recruiting programs targeting young professionals, especially those interested in technical and trade careers."

There are few quick fixes to this problem, other than lobbying to increase the H-1B visa cap, and increasing education funding to enable reform. But these are band aids, and only temporary. Shifting a culture's perceptions is the hard part.

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Fried Day

Posted by aj Apr 25, 2008

It's Friday, so why not span the globe to bring manufacturers a semi-cogent variety of ... well, cool stuff? I say we do it.

*******

China Passes U.S To Become World's Largest Internet Population

The Chinese government announced last week that as of the end of February, China reached 221-million Internet users - surpassing the U.S. While it still lags the rest of the world in percentage of online population (16 percent vs. the world average of 19.1 percent), that's a bunch of bytes. As China continues to develop its middle class and embrace technology, we all should be asking:

What happens when all 1.3-billion Chinese have cars & refrigerators?

(If that last point gets you to thinking, spend a few minutes and watch "The Story of Stuff.)

*******

Now THIS Puts the Flash In Flashlight

Forget the social implications of this for a moment. And suspend the obvious jokes. This is just plain cool, and it shows very clearly how manufacturers with passion are among the most creative creatures in the universe.

<object width="425" height="355"><param name="movie" value="http://www.youtube.com/v/D99NHb6B03s&hl=en"></param><param name="wmode" value="transparent"></param><embed src="http://www.youtube.com/v/D99NHb6B03s&hl=en" type="application/x-shockwave-flash" wmode="transparent" width="425" height="355"></embed></object>

OK, now you can start with the "perfect for ear exams for my mother-in-law" jokes.

*******

Virtual Assistants

Think of them as secretaries that your spouse can't be jealous of. Online VA's aren't new, but in case you haven't heard of 'em yet, here are a couple to get you familiar:


They'll book flights, order flowers, find concert tickets, arrange doctor and dentist appointments, and whatever else you need done - allegedly freeing you up for more serious pursuits.

As we see these business models evolve (and, yes - they are very successful), ask yourself: how can manufacturers translate this level of service to their own customers via the Web?

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A recent article from The Small Business Times in Wisconsin titled "The Boomerang Effect" (by Eric Decker, who did a fantastic job) is significant to small and mid sized manufacturers in mature markets for 2 reasons:

  1. It shows conclusively that machining and manufacturing work can be - and is being - won back from China.
  2. It points out 5 lessons that you can use to compete - and win - globally.





To effectively compete, many Wisconsin manufacturers have transformed their operating models using the principles of lean manufacturing, automation, quality assurance and control, just-in-time delivery, innovation and technology, said Mike Klosinski, executive director of the Wisconsin Manufacturing Extension Partnership (WMEP), a private, nonprofit organization dedicated to the growth and success of Wisconsin manufacturers.

"Many Wisconsin manufacturers have not sat still (in recent) years," Klosinski said. "Putting in place lean (principles) has been the biggest strategy. And by taking on more services around their product, understanding their customers' customers and being more innovative and creative about developing new products, they've turned into value suppliers. As a result, those companies' large customers are electing to source with someone they can trust instead of sourcing overseas."

The stories and roadmaps presented by the 4 companies in the article aren't new. You've seen and heard them trumpeted on MFGx, in publications, at conferences, and from other sources. Some of you have embraced these tenets. But many of us have whined or wrung their hands, blaming cost and the government and the invisible hand.

Look at what successful U.S. manufacturers have done to grow in these uncertain times, and be inspired. (Highlights are mine.)
Signicast Corp., a manufacturer of investment castings, has invested heavily in automation, robotics and cutting-edge technology at its Hartford (WI) headquarters, where its main manufacturing operations reside.

The company's investment has paid off. In the last three years, Signicast has seen significant work increases, said Robert Schuemann, executive vice president. And much of that work is coming back from China.

"We are definitely feeling the boomerang effect," Schuemann said. "The playing field is changing. Many of the rebates given to Chinese manufacturers have been taken away. The yuan (the Chinese dollar) has gone up, and labor costs have gone up there. You're seeing the people that went there for price coming back for quality, delivery and price."

Signicast has grown its revenues every year since 2001, Schuemann said. The company had $130 million in revenues in 2007 and forecasts about $140 million for 2008.

... Signicast's use of automation and ... four different (cellular) manufacturing modules enable the company to respond quickly to new orders and to requests for changes. That speed and flexibility give Signicast a significant edge over foreign competitors.

Lesson 1: Invest in technology

Like Signicast, Plastic Components Inc., a manufacturer of injection molded plastic components based in Germantown, competes directly with the Chinese and other emerging markets. The company produces components that are used in a wide variety of manufactured products and has customers around the globe.

"We can go head-to-head with any molder in the universe with our universe," said Thomas Duffey, president of Plastic Components. "When we started the company in 1989, the concept was a fully automated plant. The idea was to take human involvement out, and taking cost and variability out."

Also, like Signicast, Plastic Components relies heavily on automation and technology to keep its parts price down.

"Our tag line is, 'Low Cost at Home,'" Duffey said. "We try to tell people to change their mindset, that they don't have to go to the Third World to buy parts at competitive prices. They can get them in Germantown, Wis."

Lesson 2: Automate

Lesson 3: Get the word out (market to customers and prospects)

Barton Precision Components is a precision machining shop. The components it makes are machined from rolled steel and aluminum, destined for the hydraulic, oil drilling, pump and value, aerospace, medical and munitions industries. Barton Precision Components also holds several contracts with the U.S. Department of Defense.

(It) is competing and winning against Chinese manufacturers with both automation and by making components that have higher tolerances than Chinese competitors can produce.

"We're talking about tolerance on a hole that is .0002 of an inch," said Valerie Hron, president of the company. "That's like one-tenth of a piece of hair."

"We had a large OEM (customer) with a volatile schedule that makes hydraulic components," she said. "Before, if they called on Jan. 1 and said they needed 30,000 pieces, it would take five months to complete the run at 80 hours a week. Now we can do the same 30,000 pieces in 10 days with eight people instead of 14."

Barton's enhanced capabilities have won it jobs that previously would have gone to China and other emerging markets, (Raymond) Batista said.

"We had a big customer that didn't get a delivery on time (from China)," he said. "We were able to take it to our machines that could make their parts in 10 to 12 days. More and more situations like that are coming up.

Customers in the U.S. are getting tired of the situation. And we're promoting our product that way."

Lesson 4: Move up the food (supply) chain to provide better quality and value

Instead of trying to compete on price, Reich Tool & Design Inc., a tool-and-die manufacturer based in Menomonee Falls, is working to develop niche manufacturing capabilities in aerospace, medical and energy exploration - areas it believes that Chinese manufacturers cannot compete.

Reich Tool & Design is pursuing AS 9100 and ISO 13455 certifications to make components for the aerospace industry and medical fields, certifications that foreign manufacturers will find difficult to obtain, Fritz Reich (president) said.

About 70 percent of Reich Tool & Design's business is in automotive, appliance and consumer products, Fritz Reich said. The other 30 percent is in aerospace, medical and energy products.

Reich Tool & Design already has built components for the International Space Station, and its medical components focus could add significant sales to the company, Brett Reich (vice president) said.

"The medical work has the potential to double the sales of the company," he said.


Lesson 5: Move into other markets to ward off competition and diversify

A dear friend of mine - and one of the smartest people I've known - once said to me, "There are no bad business conditions to a good businessman."

Here are 4 examples that prove he was right.

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It seems like more inexpensive tools are emerging every week that can help you communicate more efficiently with customers and your own team members. These are especially useful for those with international customers and colleagues:

  • SeeToo - This is a really cool idea. Select a video on your hard drive or netork, invite friends or colleagues, hit play, and you can watch the videos together, real time. SeeToo touts itself as a model to share home videos, but it's even better for manufacturers - invite a team member or customer and review processes together. There's no file size limit, it's free, and only requires registration to use.
  • Voixio - Voixio is a bit Skype-like. You can call and chat with anyone that uses Voixio, but there's one strong difference - it's flashed-based so there's no software to download. Like Skype, it's free and you can invite up to 4 colleagues to video conference and chat. Registration is required.

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The Future's So Bright: RoboJackets

Posted by aj Apr 22, 2008

Here in Georgia (that's the U.S. state, not the Eurasian country), there's an extraordinarily talented group of students, faculty and alumni at Georgia Tech University (GT) that should warm the collective hearts of manufacturers everywhere.

They're the Robojackets, dawg.

They're the future, they're going global, and they want you to know about it.

The Robojackets (a play on the name of GT's mascot, the Yellowjackets) are a collective that:





"... aims to enhance the understanding of the field of robotics and its applications in depth of knowledge as well as to increase of the number of students exposed to it. We plan to carry out our mission through projects that correspond to the organization's tenets of promotion, education and advancement."

They participate in robotics-focused competitions all over the U.S. - including BattleBots events. This summer, they'll be competing in the 2008 RoboCup World Event in Suzhou, China.

These are talented, motivated, passionate manufacturers. They are translating goals and requirements into tangible results through technology, intuition and creativity. And they have to be resourceful to pull all this off, without a lot of resources.

If you worry about the future of manufacturing - the lack of qualified talent, the diminishing manufacturing capability coming from our schools and our culture these days - then pay the Robojackets a visit. Give them some encouragement. Maybe offer them some support.

I'm not sure how they'll fair in the upcoming competitions - there are quite a few in the coming months. But I have a pretty good idea what you'll call a Robojacket after graduation:

"Sir."

NOTE: Do you know of other remarkable groups that will shape the future of manufacturing or are just downright inspiring? Drop me a line and let me know: aj at mfgx dot com.

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We're Goin' Mobile

Posted by aj Apr 18, 2008

This past month, Abilene Christian University (ACU) in Texas announced that this fall it would become the first university in the U.S. to provide an Apple ****** or iPod touch to every arriving freshman.

According to the press release (link above):





"... freshmen will use an ****** or iPod touch to receive homework alerts, answer in-class surveys and quizzes, get directions to their professors' offices, and check their meal and account balances - among more than 15 other useful web applications already developed, said ACU Chief Information Officer Kevin Roberts."

The ACU Web site also offers a film called "Connected" that portrays the student experience, post-mobility.

Now, this isn't exactly new. There are other instances where Apple or colleges have provided iPods to incoming students, but this represents a coordinated effort.

"We are not merely providing cutting-edge technology tools to our incoming students," said Roberts. "We are also providing the web applications that ensure these tools will become critical to the students' learning experience. Because 93 percent of ACU students bring their own computers with them to college, we are choosing to take them to the next level by providing converged mobile devices."

Think about the conditioning and expectations these young people are developing in terms of how they access information. Imagine these tools all over the world, in the hands of engineers and manufacturers and sourcing professionals. And imagine its impact on every node of the supply chain.

These will be your employees and customers of tomorrow. They are bringing a new level of demand for information.

How well will you - or do you - provide it?

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You've heard this before, but it's worth saying 100 times more: Manufacturers, in general, are horrible communicators.

Anything we can use to improve our communications skills with customers, prospects and our own suppliers deserves a strong shout.

Have you heard of Skype? If you haven't, I'll make this simple:

Skype allows you to make phone calls and chat (instant messenger IM) over the Internet. It's free to call/chat with anyone that has Skype downloaded onto his or her computer. Works all over the world. For very little money, you can up the account to communicate with landline or cell phones. It's genius. It's Web 2-point-whatever. Slip "Skype" references into conversations on the shop floor to up your hipness quotient. You're welcome.

What makes Skype so powerful for many manufacturers is its global capabilities. It'll connect you with anyone with Skype, and its IM and file transfer capabilities can improve communications with nodes in your supply chains - no matter where they are.

Skype is particularly useful for those of us with international customers & suppliers. Skype's IM utility can take up some slack by reducing language frustrations, and you don't need me to tell you the benefits of a phone call over an Email.

But along with Skype's value for your business, there are several tools and services you can add to Skype that allow you to record conversations and IM exchanges to help document product life cycles, customer relationship management, and project deviations and adjustments. (Skype currently doesn't provide recording capabilities.)

Here are a few recording utilities for your review (these utilities are either free or cost very little):


Skype plus a recording addition can quickly and inexpensively give your business tools that improve communications with your customers.

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It was reported this morning by the Associated Press (see the New York Times and International Herald Tribune) and trumpeted by Rick over at All Roads Lead To China that Beijing has begun to crystallize its efforts to reduce air pollution for the Olympics by shutting down heavy industry in and around the capital.

It is still unclear to what degree the Chinese government will go to clean the air for China's coming out party to the world - it has been suggested that if initial measures don't produce the desired results, they'll expand efforts until they get 'em.

In any event, there are potentially devastating consequences for manufacturers that do business in or with China. Aside from the heavy industry shutdowns that could directly disrupt supply chain performance, it is being reported that spend and purchasing managers are also concerned over the impact on logistics by other efforts the government is considering: water and electricity rationing, and suspension of vast land-based transportation (personal and commercial).

For more on the prospective impact on outsourcing strategies, pay a visit to Jason Busch over at Spend Matters.

For suppliers in mature markets like the U.S., this window of opportunity - to influence prospects and customers toward the value of "in-country" sourcing - continues to open wider.

Stay tuned, folks. This is gonna get even more interesting than first expected.

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Inspiration, In Miniature

Posted by aj Apr 11, 2008

It's hardly a new concept - reducing a population or market or workforce or demographic to an easier-to-digest number. We've seen it in school, in business and our personal lives - complex collections simplified to measure results and conditions.





Miniature Earth isn't new, either. Born from a text published in 1990 by Donella Meadows, it is a "presentation" with a simple but powerful message:

Reduce the population of the Earth to a community of 100 people to understand our differences, our shared experiences, our challenges, and our place in it.

The economy. Shifting manufacturing bases. Contracting customer bases. Change.

The cost of everything, and the value of nothing.

Too often, we get wrapped up in our own condition. We take things for granted and don't count our blessings. We lose sight of where we are, the opportunities and the possibilities.

Stop what you're doing. Right now. Take a moment to watch the Miniature Earth presentation here.

Be hopeful. Enjoy your weekend, and your life.

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Online Calculators For Engineers

Posted by aj Apr 8, 2008

The collections are slim pickin's - there just aren't many to choose from. But there are options available, and you may wanna bookmark these in case they suit your needs:

  • Engineers Edge Engineering Calculators - Decent selection, simple layout and accessibility. Many of the calculators here are in different formats, but who cares? They're free and wide open - no registration required for use.
  • Efunda Calculators - This collection is thorough, well designed, clean and efficient. Only problem is that an annual fee of approx. 60 bucks US is required to use 'em.

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Enough Said

Posted by aj Apr 3, 2008

This, for everyone in manufacturing, from my Google Quote of the Day:

There is scarcely anything in the world that some man cannot make a little worse, and sell a little more cheaply. The person who buys on price alone is this man's lawful prey. - John Ruskin

Sorta reminds me of a quote I heard years ago, attributed to a manager at a company I worked at (the guy was really smart; this was allegedly delivered tongue-in-cheek):

Hey, if we keep cutting costs at this rate, pretty soon we won't need customers! - Anonymous

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There's talk - serious talk - around circles in China that the government is considering shutting down manufacturing in the areas of Beijing, Shanghai and Tianjin (and possibly a broader area) from July through September of this year to "clean up" for the Olympic Games.





Over at All Roads Lead To China, Richard Brubaker broke the story of internal discussions taking place to enact these plans. So far, word is that the shutdown would be wide-spread, but only affect high-polluting manufacturing concerns.

My sources in China tell us that there has been discussion of such a plan, but that it is part of a larger, more systemic plan to "green up" China in the wake of recent governmental restructuring. The sources say that they've yet to hear any direct references to the Olympics as motivations for the rumored shut-downs.

Not only would such moves have cataclysmic impact on spend and sourcing businesses with a strong supply chain presence in China (see Jason Busch's Spend Matters for more on that) - suppliers in mature markets like the US and Europe can use this information to engage buyers, prospects and customers to gain new work or begin fresh dialogue.

If nothing else, if this action comes to pass it will leave little doubt about Beijing's resolve to move China to a higher-functioning manufacturing posture.

And besides, imagine the PR fallout of photos from the Olympics of brown skies and athletes vomiting halfway through the 400-meter hurdles ...

Rest assured, we'll keep up with this important issue and pass along any info to you.

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Check out these tools that can give you quick, easy and inexpensive online collaboration capabilities with colleagues and clients:

  • SpinXpress - This site allows you to upload and share files of nearly every format, with no size limit. SpinXpress also provides Wiki and discussion functionality to round out a decent offering in low cost collaboration. The service is free, but requires registration.
  • humyo.com - Consider humyo.com as a drive on your computer - it acts the same way: backs up files, etc. Uploaded files of up to 30GB total can be shared for free with registration; you can up the file space to 100GB for about 50 bucks US per year.

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