MFGx Blog : January 2008

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Ponoko

Posted by aj Jan 31, 2008

Ponoko is young. Ponoko won't necessarily knock your socks off.

If you're a manufacturer, Ponoko will probably change your life.

In "Automated Custom Manufacturing" (published by MIT), you'll find a complete description of Ponoko. Here's an excerpt:

"A visitor to Ponoko's website can either upload a digital design for a product or select another user's design, and within five to ten days, the company has manufactured the components of the product and is ready to ship them back. Customers can also design objects without building them, leaving their designs on file for others to use; the website has a "showroom" where customers can browse through a catalogue that lists pictures and prices of designs and products created by other users."

Currently, there's not a lot on Ponoko to tickle the sensibilities of high-functioning manufacturers and engineers. You'll mostly find lamps, furniture and other commercial commodities.

But it's the potential that makes Ponoko so important.

"Just as personal computing went from the mainframe to the desktop, and the result was distributed desktop computing, we see the same trend occurring with digital manufacturing, as it moves from the warehouse to the desktop," says Derek Elley, the chief strategy officer for Ponoko.

Just a few cats in Wellington, New Zealand, have created a model that finely represents the movement toward personalization for consumers, and greatly truncated manufacturing and distribution channels for suppliers.

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Good Advice For Your Web Presence

Posted by aj Jan 29, 2008

In a recent column, MMS Online Senior Editor Derek Korn has written a simple, easy to understand list of Web site "do's" for manufacturers. While MMS serves shops and plants that manufacture discrete parts, this piece clearly enunciates what all manufacturers should be motivated toward online, and what they should avoid.

Just read this piece, and share it with your team:

What Makes For A Good Shop Web Site?

Enough said.

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In the face of low-cost competition or economic uncertainty, many manufacturers instinctively cut costs through labor reductions or abandoning costlier products/services.

That strategy can work. Some companies that subscribe to that approach do survive. But what condition are they in when they emerge from the economic downturn? And what if low-cost competition doesn't go away - ever? What competitive posture are they left with?

The Wall Street Journal just ran a piece that features a manufacturer that took different, bold action in the face of stagnation ("How a Firm Got Smart To Fight Grime, Rivals; January 28, 2008; Page B1").

In 2002, with a recession underway and foreign competition fierce, Tennant Co. had just laid off around 5% of its workforce and cut raises and bonuses. But Chris Killingstad, CEO, committed Tennant to spend nearly 4% of sales to establish and sustain an R&D division.

As a maker of industrial cleaning products like floor buffers, scrubbers and cleaners, the company was certainly in a "red ocean" market, one that didn't scream out for innovation. But Mr. Killingstad realized that a market that suffered from "the same sameness" was actually ripe for innovative products.

Here's what Tennant did:

  • Huddled With Experts: Assembled teams of its best talent to strategize its way from introverted to innovative.

  • Invested Time & Talent: Created an R&D group where one didn't exist before.

  • Invested Money: Funded the group - often beyond budget - to ensure its survival.

  • Involved Customers In The R&D Process: Asked its customers to test new technologies and products to offer feedback and advice.

  • Expected - And Embraced - Mistakes: Realized that lessons were learned from mistakes, and that some extremely profitable technologies and products were actually born from those mistakes.

Most of these tactics aren't instinctive to manufacturers facing tough times.

But many manufacturers like Tennant have found that they can defeat and rise above competition with R&D investment and better products and services.

Tennant's reward for the approach? New, innovative products that completely distanced them from any competition in the space.

Today, Tennant enjoys a 12% market share of its $5-billion(USD) market, has seen its profits double from 2003 - 2006, and its employment rise.

The Tennant story teaches that differentiation from competition can be achieved in many ways. But for manufacturers in hyper-competitive markets where sources all look the same, it may be time to move up - not down - to survive and thrive.

A hat tip to JB, the hardest working man in blog business, over at SpendMatters.

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We’re Here To Help You

Posted by aj Jan 28, 2008

A quick run around the manufacturing Web reveals the U.S. "Gubmint" offers some fine online resources. Lay a bookmark or two on these ...

  • USA.gov - Formerly "firstGov," this is the portal through which all online things U.S. government-related are accessed. A plethora of resources for businesses looking to up their Web presence, break into government work, or discover what tax dollars have delivered.
  • Business.gov - A surprisingly deep, rich repository of useful links and data. Takes some digging, but small and midsized manufacturers would do well to spend a few hours delving into this site.
  • Manufacturing Engineering Laboratory (MEL) - Now, this is what we're talkin' about. You'll find MEL's Research Areas cover the spectrum of manufacturing technologies - from nanotechnology to robotics to materials handling to metrology and measurement. A vast array of technical resources for the modern manufacturing professional.

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Get In The Game

Posted by aj Jan 27, 2008

During a recent visit to China last year, I attended an event for several manufacturing suppliers to U.S.- and E.U.-based companies of various competences. Machining, assembly, electronics, aero/auto - they were a pretty diverse group, technically speaking.

At one point, I had a pretty relaxed conversation with 6 of these business owners, despite the fact it took place at a hotel deep inside Shanghai far removed from any area with western influence. But these Chinese suppliers' English skills were far better than my Mandarin (we'll save that one for another post). And there was a translator, which turned out to be a blessing for the meat of the conversation we had:

I posed a question to the group - "In the U.S., many small and medium sized manufacturing business owners and workers are bitter about the migration of work to China and the circumstances around it. If they were here now, what would you say to them?"

Some replied directly to me, and others needed the translator's help. But each one was genuinely surprised to hear that there was any animosity. And each had the same reaction that I'll paraphrase here:

"Why are they so upset? With competition and the natural ebb and flow of commerce and technology, is this really that unexpected to them? They are in the United States of America. In years to come, we (Chinese) will likely find ourselves at a similar competitive disadvantage, and it will most likely be to the U.S."

Two things bowled me over from my times in China and that particular conversation.

First, manufacturers on the floor - where the chips are made, the fabric cut, the designs are scrutinized and improved - are all more similar than they are different. Whether in the U.S. or China, they're pragmatic and hard working and industrious.

But second - and most interesting to me - is that our Chinese counterparts seem to generally have a broader, better worldview of the shifting sands of global manufacturing and supply chains, and that competition is unrelenting and forever.

Granted, in many ways Chinese manufacturing is certainly in the driver's seat now, and it's a whole lot easier to be optimistic when you're up by 24 at the half.

But having sat in both locker rooms at halftime, it's obvious to me from my experiences that the U.S. team not only needs to adjust its game plan. Its players need to understand the game isn't over.

And that they can still come back.

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Corporate Social Responsibility (CSR) isn't new as a phrase or a concept. But it is evolving at a pace that's difficult for companies in the global supply chain to match.

And it has a lot to do with you.

From dog food to lead-painted toys to rumors of cardboard cupcakes, China's been taking it on the chin. So where does the fault lie? Really?

Is it with the buyer? The buyer designed the part, spec'd it out, and took responsibility.

Isn't it the suppliers' responsibility, as well? It absolutely is. If something is wrong in the design then, certainly, the supplier is beholden to say something when they see it.

And what about the gubmint? Does our FDA and import inspection (or lack thereof) bear some responsibility?

You're damned right. They all do.

As our manufacturing world adjusts to its business challenges and pitfalls (and overcomes them), we also try to figure out how to interact proactively with a global, expansive landscape. But how does a corporation or facility change its reputation if it needs to? How does a country repair its status with the global community? How do we, as manufacturers contribute to the world when we've only ever contributed to our neighborhood?

Better yet, how does a company or supplier prevent damage to a relationship before it happens while swimming successfully in the global bouillabaisse?

Partly, it's CSR. As you'll see in the following articles, the global supply chain has been affected by more than just the bottom line. There is karma in manufacturing, and it's likely that you're gonna be told how you'll get it.

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Who doesn't use Google? The ubiquitous 300-pound gorilla is where we all go instinctively to answer questions and begin our research.

But as good as Google is - and as much as you use it - I'll bet a classic AltaVista mouse pad that you use other sites in tandem with Google. Especially when you're researching technical or business issues online.

As "informavores," it's a well-known fact that we look for and revisit those sites that provide us with the informational nutrition we need. That's especially true for manufacturers looking for products, specs, process and supply alternatives, and more.

Here's a site to add to your arsenal of Web-based manufacturing mojo magnets:

Scirus.

This vertical search engine was created by Elsevier for the scientific community about 5 years ago. Since then, somehow, it has managed to index a significant amount of manufacturing technology sites along with other more - ahem - scientific fare.

The good news: all searches are filtered, so commercial and other unrelated sites are not included in the SERPs.

The (relatively) bad news: some returns are papers or reports for sale by Elsevier's partners.

Go ahead. Plug in a few searches. I'll bet you add this to your bookmarks of serious manufacturing research tools.

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Defending U.S. Manufacturing?

Posted by aj Jan 21, 2008

Ever heard of Peter Navarro? The professor of business at the University California-Irvine has been quite vocal in defense of U.S. Manufacturing lately. He's been published in The San Francisco Chronicle and The Detroit Free Press within the past week, so his vocalizations are getting the ears.

While many may see the good professor's views as protectionist, others view them as merely defending U.S. competitiveness.

You be the judge:


Take the time to peruse these articles. Do you agree with Mr. Navarro? Can the U.S. regain what's been lost and avoid economic malaise by stimulating its manufacturing sector? Or is it just an inevitable shifting of capabilities and economics, as has happened so many times in the past?

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Football Commercials As Inspiration

Posted by aj Jan 20, 2008

Did you watch the NFL conference championship games in the U.S.? I did. One thing that struck me was the Budweiser commercials.

The guy they have pushing Budweiser is brilliant, and the selection of that guy as a spokesperson refers directly brilliantly to manufacturers.

He's believable, and he's leveling with you about how complicated it is to brew an American lager. It completely boggles my mind that "American Lager" is used to describe the complexities of beer, but I'll leave that for another post.

To the point ...

Don't miss that the guy that Budweiser picked to promote their beer is relatable to by their audience.

What does your Web site say? Is it "relatable to" by YOUR audience? How believable is the voice your site delivers? Do you enunciate the real value of your business – how dependable you are – or do you talk more about your eqipment lists and Google maps?

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Command & Control

Posted by aj Jan 20, 2008

About a year and a half ago, Warren Buffet made huge waves by buying Israel-based Iscar Cutting Tools. Word on the street at the time was that through the Buffet deal, one could reasonably assume that the U.S. was acknowledging the value of manufacturing.

It was just announced this week that German company has bought Minnesota-based Command Tooling Systems.

(See the press release from Command here.)

So what does this mean - a venerable U.S. manufacturer scooped up by a foreign concern?

(Gee, now that's never happened before.)

It all goes to show that people will read into M&As whatever they want. The fact is that sound business motives are usually the drivers of these events - no matter how good wishful thinking feels.

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Have A Little Fun, Why Doncha?

Posted by aj Jan 17, 2008

You make stuff. You're manufacturers. You spend a great deal of your day in the linear world. Here's a little gift, from MFGx to you. One that tickles the creative, problem-solving, engineering self, and gives blast of fun, to boot.

We give you Instructables.

Think of Instructables as YouTube with an actual purpose. Or, as they call it, "The World's Biggest Show & Tell."

You can browse or search for ideas, inventions, and creative solutions (some for actual problems) within a slew of categories. Many of the topics are just plain silly, some are hilarious, some are inspired, and a few are obnoxious - just like in actual reality. But there are many inventive, creative souls who've posted downright useful ideas for electronics, mechanical and transportation applications, too.

And what really kicks is that you can post your own. Have an idea you'd like to share? Instructables makes it easy. And fun.

Spend a little time on this site. Have a blast. And maybe learn something or be inspired.

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We love underdogs, don't we? And when the underdogs are manufacturers facing (and staring down) great odds, it just makes them all the more appealing.

Back to this in a minute ...

For those of you unfamiliar with the X PRIZE Foundation, it's an organization committed to rewarding technologists and engineers with cash ($10-million U.S.) for solving difficult challenges. An X PRIZE was awarded for space flight back in 2004. There are currently X PRIZE initiatives in place for putting a rover on the moon, genome sequencing and building a "green" car.





The Automotive X PRIZE (AXP) is committed to helping solve what its Web site calls "the most severe global crises of our time: oil dependence and climate change." The AXP $10-million will go to the team that builds a car that gets 100 MPG and wins a race against the other entrants.

Which brings me back to underdogs - or, at least MY favorite underdog of the moment: Illuminati Motor Works.

These 6 guys in the photo make up Illuminati Motor Works. They work out of Kevin Smith's garage in Illinois. They forage for parts from junkyards. They've rolled up their shirtsleeves and entered the fray, against teams that are often better funded, with more resources and more people. The guys from Illuminati are formidable technologists that are using their intelligence, creativity and moxie to compete.

They are Everyman(ufacturer).

Illuminati is on the list to compete, accepted into the first round and ready to roll. There's a long road ahead, and they need support.

Take a minute and visit their site. Drop them a line. Donate a few bucks.

Give these underdogs a fighting chance. We need more - much more - of this kind of competitiveness and drive.

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The Web's changing, no doubt about it. Smart people, from PARC to industrial parks around the world are looking for new ways for humans to interact with computers.

Surely, you've seen Microsoft's Touch Screen - one of several emerging technologies that'll change how we interact with computers and data.

Here are a couple you may not have heard about. Check these out, have some fun, and let you imagination run a little wild:

  • SpaceTime - OK, I can't igure out if this is a novelty or the beginning of something REALLY substantial. SpaceTime is 3D search. No, I don't mean searching for 3D models ... I mean SpaceTime turns your searches (and your browsing experience) into a 3D experience. The SpaceTime home page contains enough info to give you the scoop; check out the SpaceTime Community (and archived forum posts) for more details.

  • Dasher - This is another evolving interface that allows a user to enter text with a mouse. Dasher was developed in the Cavendish Laboratory in Cambridge, and has actually been available as a download for PCs & Macs for a few years. For an excellent demo, watch this video on YouTube.

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China Buoys ASEAN Neighbors

Posted by aj Jan 12, 2008

Do you hear that sound? It's the faint but growing sound of red ocean getting bloodier for manufacturers of high-volume, low-tolerance runs.

Over At Manufacturing Business Technology, you'll find an excellent article titled, "Tigers of Pacific Rim poised to profit from China growth." Its premise is that these "tigers" - basically, the 11 member nations of ASEAN - have been inadvertently helped by China's enormous manufacturing growth and its economic maturation.

"While these nations haven't nearly the manufacturing base or export volume as China, they glimmer as attractive alternatives for global manufacturers. And as China's economy matures in terms of constrained production capacity, higher wages, and consumer demand, the so-called Asian tigers are in good shape to reap the benefits."

For example, figures are cited that show steady growth in manufacturing output from the period of 1993 - 2003 for Asian countries (China, ASEAN nations, Taiwan, South Korea, and India).

The author labels Vietnam "the hottest tiger" due to its recent membership in the World Trade Organization, an expected $3-billion (US) injection of capital investment during 2007 toward manufacturing computers and electronics alone, and big-name investments like Intel's ongoing, $1-billion investment plan for a plant near Ho Chi Minh City.

Infrastructure, logistics, business acumen, and its relative immaturity prevent Vietnam - and most other ASEAN countries - from being a slam-dunk as low cost alternatives at the moment.

But it's getting better (or worse, depending on your perspective).
A visit to the official ASEAN Web site confirms these trends.


And certainly, steady foreign investment is also beginning to influence ASEAN's emergence as a competitive, realistic alternative for buying concerns where price is the primary factor.

China's direct influence on its neighbors (as an investor and maturing economic behemoth with rising costs) and its indirect impact (as an inspiration) are luring foreign investment to ASEAN countries that's going to create another low-cost, manufacturing juggernaut in the coming years. Call it the "Coalition of the Milling."

This emergence will be gradual, but certain. Just like the last one, and the next.

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SMBs, Manufacturers Reluctantly Embracing IT In '08
According to a recent spending survey conducted by CompTIA and AMI-Partners, Small and Mid-sized Businesses (SMBs) are more reluctant to spend on IT in the coming year due to rising energy casts and the subprime mortgage crises. The survey (published in Baseline magazine) goes on to point out that manufacturers are most or as likely to value Product Reliability, Total Cost of Ownership, and Scalability when compared to other verticals (i.e., Finance, Health Care, etc.). Shockingly, as a vertical, Government came in dead last as a vertical in valuing those three considerations. Lesson Learned: elect more manufacturers to public office.

Plastics Move East – WAY East
This eloquent, succinct piece from a Design News Blog not only points out one of 2007's most interesting manufacturing stories – GE Plastics bought by the Saudi Basic Industries Corp., and half of Dow's plastics businesses bought by Kuwait Petroleum Corp. - but explains why these events shouldn't surprise and that they actually make a lot of sense.

And Speaking Of Plastics, How's About Flying In A Plastic Plane?
In a recent post on Science Centric, researchers at the University of Michigan College of Engineering are developing a composite plastic that's stronger than steel, but much lighter and transparent, as well. By layering clay between sheets of a water-soluble polymer, this new composite is created, nano-layer upon nano-layer. Aerospace, military and law enforcement applications are expected.

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This Web Site Is Solid

Posted by aj Jan 9, 2008

Have you visited SolidWorks Labs' Web site? If not, you should.

The site is the online component of SolidWorks' R&D division, and it offers access to utilities, widgets and other developments from the CAD powerhouse that haven't been released - at least, not yet.

You'll find some extraordinarily cool manufacturing mojo there, for example:

  • 3D ContentCentral - Search for 3D parts & assemblies and more; and, you can mingle with what SolidWorks describes as a community of "over 340,000 CAD users." Also available are search widgets for your browser, so you can search the collections directly. This is a free service, and you don't have to be a SolidWorks user to use it.
  • Drawings Now - Share drawings with anyone by uploading DWG, DXF, and SolidWorks files to the Drawings Now site, and send a link via e-mail to anyone you want to view them.
  • Widgets - There are a couple of widgets available for download - on to "slideshow" SW designs, another to track changes to files on your network. Both run on the Yahoo Widget Engine. (Of course, these are applicable only to current SW users.)
  • DWGnavigator - An AutoCAD file manager that looks and acts like Windows Explorer, while maintaining relationships to designs and assemblies. Search for, copy, rename, and manage drawings in a simple, familiar environment.
  • Second Life - Now this is just plain slick - SW has created "SolidWorks Second Life Island," a community in the exploding virtual world dedicated to SW CAD cats. If you aren't familiar with Second Life, check out the SL Web site, Wiki, or just Google it. Your in for a surprise.

Whether you're a current SW user or not, this site is worth a bookmark, just to see what they come up with next.

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China Price Changes Explained

Posted by aj Jan 8, 2008

Over at MetalMiner, Stuart Burns offers up a succinct, thorough explanation of the recent (01/01/08) changes to the China price via import duties, changes in export duties and changes in the valuation of Chinese currency.

The piece, titled The China Price: Up, Up and Away (Part 2), addresses materials cost adjustments, and includes links to the official tables defining the changes.

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Are you familiar with The Three Gorges Dam Project (TGDP)? If you're a manufacturer of any stripe and located in a mature manufacturing market, you should be. Because this project is a harbinger of the developing, never-ending onslaught of global competition that manufacturers will be dealing with for the foreseeable future.

For those lacking the energy to research the TGDP at the moment, here's a brief summary:

China began the Three Gorges Dam Project in 1992. It is the largest project of its kind since the building of the Great Wall. Some argue that it's the largest public works project in the history of the world. It will, in essence, bring the ocean to inland China. Its purpose is three-fold: to control flooding on the Yangtze River; to satisfy China's growing appetite for energy in a more "green" fashion, and; to bring economic prosperity to inland China.

Several folks are raising concerns (to put it mildly) over the project's environmental and social impact - erosion, the displacement of over 1-million people, and water pollution are among the biggest concerns. But it's that last point from my summary - bringing economic prosperity to inland China - I'd like to riff on a bit.

They're bringing the ocean nearly 1,500 miles inland. The ocean. By making low-income areas of the inland accessible to ocean-going vessels, the Chinese government will fast-track economic stimuli to rural China. Think of the electrification of rural America, on steroids.

They're creating, for all practical purposes, a new economy and a new country. See this quote from the Washington Post piece linked to below:

"The dam's supporters call it a triumph of human determination and ingenuity, crucial for controlling lethal floods and generating clean, much-needed energy for China's populous Yangtze River valley, where a third of China's 1.2 billion people live. Whereas trackers on the river banks once strained on ropes to help boats up the river, the dam will enable ocean-going ships to travel 1,500 miles inland to the city of Chongqing."

All along the way villages will become hubs, allowing businesses to emerge and thrive from the international trade and access the TGDP brings. New businesses.

Manufacturing businesses.

What's my point? It's that when you think you have a chance to catch your breath or seize opportunity from eliminated value added taxes or capitalize on rising export tariffs or relish in scooters with lead paint - someone goes and creates a new low-cost country.

And it's just going to keep coming. New sources of low cost manufacturing suppliers will be emerging at faster rates in the future.

For more insight into how many countries are poised to emerge as manufacturing playuhs, check out this section of the SAP Global Report on Culture, Business & Social Media. It's a study conducted on behalf of SAP to determine the fertility of countries and regions to accept social-based Web services, and it provides a compelling case for the number of countries likely to develop into your competitors. Soon.

Today, as the price to do business in China rises and buyers reassess their indigenous sourcing options, seize upon the opportunities to get some of that work back.

But understand that these opportunities are only temporary.

MFGx Note: - Read about The Three Gorges Project online here:
  • Wikipedia - An excellent primer on the overall project.
  • The Washington Post - An excellent overview of the project, albeit from 1997.
  • Window Of China - This press item updates the economic impact of the project on the region.
  • Time Magazine - A review of the environmental impact of the project.
  • Encyclopedia Of Earth - A measured description of the potential impact of the Three Gorges Dam Project.
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China Adjusts Import And Export Duties - China has eliminated the import duties on aluminum, copper and coal, while raising export taxes on others - including "some steel products." Thus continues the gradual erosion of the China price difference, which offer manufacturers in other markets the opportunity to secure new or migrated business.

Institute for Supply Management Reports; PMI Low in December - OK, so the PMI slipped in December. Go figure - prices are up. While some in the press and blogosphere are screaming potential doom and gloom for 2008, one report does not a crises make. With all due respect to ISM, these reports don't necessarily represent long-term trending but rather a month-to-month snapshot of several factors. There's a big difference. For a fine enunciation of what the PMI is and isn't, see the second comment on this SpendMatters piece.

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"Procial Networks" is a phrase that plays off "social networks" - think Facebook or MySpace, only designed and maintained to support "professionals" instead of the broad masses, singles or college kids.

I'd hoped to be the first off the line to coin the phrase "procial," but I gots to give props to YS Librarian for being the first to use it - at least that I could find. Fair is fair, right?

Hey, at least I got the silver.

How Procial Networks play out for manufacturers is much more complex than a catchy phrase suggests. With apologies to Facebook, manufacturers don't react well to being "poked." While many elements of social networks could absolutely benefit manufacturers (more on that in a minute), they need more sophisticated tools, platforms and communicative structures to interact in support of their primary function in life - to design and make things.

The big boys already have substantial skin in the Procial Network game, and they've seen tangible, lucrative results - Eli Lilly, IBM, and Proctor & Gamble are among the most noteworthy (see links below for more). These models (and others) offer excellent examples of community building and "crowd sourcing" online, and they point the way for others. But the Procial Networks they've developed are primarily focused on their specific businesses strategies (as Intranets, Extranets, or channels targeted to finite engineering or expert demographics).

I'm certainly not faulting these cats for making dough for themselves and their shareholders, but it seems to me that these examples ignore a fundamental strength that more open Procial Networks could bring to the party: networking.

We're all learning, living and functioning in a global urn of burnin', supply- and value-chain funk these days. Shouldn't the point of Procial Networks - at least some of them - be to support the engagement of designers, engineers and manufacturers across national, corporate and technical borders and oceans? Shouldn't Procial Networks empower them to create collaborative clusters with the best they can find, regardless of where or what they are? Aren't these the qualities that have launched MySpace and Facebook into the stratosphere?

What seems to be missing here so far is something many manufacturers rarely encounter or value: the element of discovery. There is immeasurable value finding something or someone tangible and useful and inspirational, but unexpected. To date, most of these Procial Network models for manufacturers only allow for one-way discovery: to serve the enterprise. Procial Networks that are open, that allow for free-flowing information and confluence between manufacturers to collaborate and network, is a solution to many as yet undiscovered problems.

Imagine the creativity open manufacturing Procial Networks would unleash.

MFGx Note: If you're interested to learn more about some of the examples cited above and more, check out these books:


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Forging New Partnerships: How To Thrive in Today's Global Value Chain (PDF) is a comprehensive study, conducted by NAM and RSM McGladrey, Inc. It acts a sort of road map for manufacturers looking to compete more effectively in the global supply chain. Granted, we've heard much of this before - adopt higher-functioning processes and services that are more "blue ocean," expand outside of your own backyard, etc. But this study includes many best practices from manufacturers that have implemented them successfully. Even at 60+ pages, it's worth your time to digest it - whether you feel you need it or not.

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